Frequently asked questions
Can I contact a peer even if I don't have HIV myself, but am a relative or partner?
Yes, you can also contact one of our peers if, for example, you are a couple where one of you is living with HIV.
How quickly can I get in contact,do I need to make an appointment?
You don’t need to make an appointment, you can contact a peer directly and they will respond as soon as they can. If the peer you contacted is not available at the moment, you will be connected to an administrator who will offer another peer contact.
Can I be anonymous when contacting a peer?
Yes, you do not need to provide your real name when contacting a peer here on Peer2Peer, but you do need to provide an email address so we reply to you.
What types of support (video, chat, phone) are offered?
Each peer can choose for themselves what types of support they offer. Some are available by phone, email and video call, others have fewer options. Alla peers på Peer2Peer erbjuder minst ett alternativ.
Is information about the calls stored?
No, we do not keep records or document conversations and communications.
Can I contact multiple peers?
You are free to contact multiple peers to test and see who suits you best.
Does it cost anything?
All peer calls and support offered are completely free of charge.
Will the person I contact find out my name or personal details?
No, but you need to provide an email address so that you can receive a response to the message you send to the peer.
Can I be sure that what I tell will not be passed on to healthcare providers, authorities or relatives?
All peers in Peer2Peer are bound by confidentiality, and information that emerges in conversations is not passed on to unauthorized parties. In certain situations, there may be reasons for exceptions, for example if there is a danger to children, a danger to life or serious injury, or a serious crime is planned to be committed.
Becoming a peer on Peer2Peer
What is the process for becoming a peer on Peer2Peer?
We organize courses to educate you in the role of a peer and what it means to be a peer in the gallery at Peer2Peer. After the training, you can inform us about your interest in becoming a peer. We will then assess your suitability according to our guidelines and take the next step of recording videos about you and posting your profile in the gallery.
Are there any requirements for becoming a peer and providing support to others?
Yes, for example, you need to be living with HIV yourself and be comfortable with your profile being displayed openly.
To read more in detail about the requirements and the agreement that forms the basis for an assignment on Peer2Peer:
General requirements
Do you offer training in peer support?
Yes, we organize group training, the goal is to offer at least one course per year.
Do you offer support or guidance for peers?
Yes, we offer supervision support in the use of Peer2Peer and for peers also the opportunity to talk with a psychologist.
Is the assignment voluntary or paid?
Currently the assignment is offered on a voluntarily basis
How much time am I expected to spend on this assignment?
You are expected to spend a couple of hours a month in your assigment as a peer.
Can I end my assignment and delete my profile?
Yes, you have the right to take down your profile and end your engagement as a peer at any time.
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